Shipping and Return Policy
Welcome to AnorakMart.com. We aim to provide a seamless shopping experience for all our customers. Please review our Shipping and Return Policy to understand our practices.
Shipping Policy
Shipping Locations
We currently ship to all regions within Zambia. If you are outside Zambia, please contact us at mailto:info@anorakmart.com to discuss potential shipping options.
Shipping Charges
Shipping costs vary based on the destination, order size, and shipping method selected during checkout. The applicable charges will be displayed before you confirm your order.
Delivery Timeframes
Standard delivery: 3–7 business days.
Expedited delivery: 1–3 business days.
Delivery times may vary based on your location and product availability. Delays caused by weather, holidays, or unforeseen circumstances are beyond our control.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information to monitor your shipment.
Undelivered or Lost Packages
If your order is undelivered or lost during transit, please contact us at mailto:info@anorakmart.com within 7 days of the estimated delivery date. We will work with the courier service to resolve the issue.
Return and Refund Policy
Eligibility for Returns
Products can be returned within 14 days of receipt.
Items must be unused, in their original condition, with tags and packaging intact.
Customized or final-sale items are non-refundable unless defective.
How to Initiate a Return
To initiate a return, email us at : info@anorakmart.com with the following details:
Order number
Reason for return
Photos of the product (if damaged or defective)
Our team will review your request and provide return instructions.
Return Shipping Costs
If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs.
For other reasons, return shipping costs will be the customer’s responsibility.
Refunds
Refunds will be processed within 7 business days after we receive and inspect the returned item.
Refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
Exchanges
We offer exchanges for eligible products if the requested item is in stock. If unavailable, we will provide a refund instead.
Non-Returnable Items
The following items are not eligible for return:
Customized or personalized items
Final-sale or clearance products
Items damaged due to customer misuse
Contact Us
If you have any questions or concerns regarding our Shipping and Return Policy, feel free to reach out to us at:
Email : info@anorakmart.com
We value your satisfaction and strive to ensure a positive shopping experience with AnorakMart.com. Thank you for choosing us!